Do I need ICBC approval before booking homemaking?
Yes. ICBC authorization is required before services begin. Your claims contact will confirm approved tasks, service dates and monthly hours. Work performed without authorization may not be paid.
A new SturdyBee service
SturdyBee Property Solutions · Metro Vancouver
Everyday home routines,with support.
After a crash, ordinary household tasks can take more effort. SturdyBee now offers ICBC homemaking support to help make approved day-to-day routines more manageable, with clear scope and respectful communication.
ICBC must authorize homemaking before service starts. Eligibility, approved hours and payment are decided by ICBC.
First things first
Authorization before service
Current roster area
Four named communities
A changing plan
Hours may be reviewed over time
A practical distinction
Homemaking is help with the household.
Under ICBC’s program, homemaking replaces usual household duties you cannot perform because of crash-related injuries. It is not personal care or medical treatment. Your claims contact assesses your needs and confirms what can be authorized.
A useful starting point
Think about the everyday household tasks you usually handle, which ones are difficult right now, and what your claims contact has already approved.
Homemaking is assessed and authorized on its own terms; the separate pre-approved initial 12-week rule for some therapies does not apply to homemaking.
Household support
Approved scope applies- General household cleaning
- Dusting, sweeping and vacuuming
- Garbage disposal and tidying
- Laundry and ironing
- Dishes and bed-making
Clear boundaries matter
What this service is not.
Homemaking has a specific household scope. These services are outside this offering and are not described as covered homemaking tasks.
01
Landscaping or gardening
02
Repairs, painting or home modifications
03
Bathing, dressing, companionship or attendant care
04
Nursing, medication, wound care or rehabilitation
Customers provide their usual household cleaning equipment and supplies.
One step at a time
How to get started.
Start with your ICBC claims contact, not a service booking. Written authorization defines the work that can proceed.
Read ICBC’s customer guide- 01
Talk with your claims contact
Ask your ICBC support and recovery specialist about homemaking assessment and whether support may fit your situation.
- 02
Get assessment and authorization
ICBC determines eligibility and, if approved, confirms the tasks, service dates and monthly hours. Do not start before authorization is in place; unauthorized work may not be paid. Check with ICBC before changing approved work or arranging service outside the approved area.
- 03
Confirm details with SturdyBee
Contact us to check your location, approved scope, schedule and billing arrangements. We confirm the current provider account and authorization before scheduling.
Before you contact us
A few details help.
- Your community and preferred schedule
- The household tasks and dates ICBC authorized
- Your claims contact’s instructions about provider coordination
Please do not send medical records or claim identifiers through a general website inquiry. Share sensitive details securely only when requested through an appropriate channel.
Provider roster details
A clear picture of coverage.
The current ICBC homemaking provider roster names Sturdybee Renovations Ltd for homemaking only in the communities listed here. SturdyBee is not employed by or affiliated with ICBC.
Burnaby
Coquitlam
Port Moody
Port Coquitlam
We do not extend this service area beyond the current roster listing. Location and availability must be confirmed before scheduling; ICBC must confirm work outside an approved area.
View ICBC’s provider rosterQuestions, answered plainly
What to know before you begin.
Does every person injured in a crash qualify?
Not necessarily. ICBC decides eligibility based on crash-related functional limitations and an assessment. Support and recovery specialists may review authorized hours as recovery changes.
What household tasks can SturdyBee help with?
SturdyBee offers household cleaning, tidying, laundry, dishes and bed-making, subject to the tasks in your authorization.
Which communities are included?
The current ICBC provider roster lists Sturdybee Renovations Ltd for homemaking only in Burnaby, Coquitlam, Port Moody and Port Coquitlam. Contact us to confirm your location and current availability before scheduling.
Can you provide personal care or medical support?
No. This service is for approved household duties you are unable to perform because of crash-related injuries. It does not include bathing, dressing, companionship, attendant care, nursing, medication administration, wound care or rehabilitation.
Will ICBC pay SturdyBee directly?
Eligible, authorized services may be directly billed through an approved roster provider. We will confirm the current provider account and your authorization before scheduling. ICBC determines approval and payment; coverage or payment is not guaranteed.
Official program information
Confirm current requirements with ICBC. Program decisions, authorization, eligibility and payment are ICBC’s responsibility. SturdyBee Property Solutions is an independent service provider and is not affiliated with or employed by ICBC. Service is subject to authorization, confirmed scope, location and availability; no coverage, payment or service availability is guaranteed.
Program information last reviewed October 2, 2026
Ready to confirm the details?
Start with a straightforward conversation.
Have your approved task scope and service area in mind. We can help confirm whether the next step is a fit.