Privacy Policy

1. About This Policy

SturdyBee Property Solutions ("we", "us", "our") operates the website at https://sturdybeesolutions.com. This Privacy Policy explains what personal information we collect when you use our website or contact us, how we use that information, and your rights regarding it.

By using our website or submitting a service request, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following information:

• Contact information — name, phone number, email address, and property address when you submit a contact form, service request, or estimate inquiry.
• Service information — details about the work you are requesting so we can provide an accurate estimate.
• Usage data — pages visited, time on site, referring URL, browser type, and device type, collected automatically through analytics tools (Google Analytics and Google Tag Manager).
• Cookies — small files stored in your browser to improve your browsing experience and for analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and provide estimates
• Schedule and deliver property maintenance and renovation services
• Improve our website and service offerings
• Communicate with you about your project
• Comply with applicable laws and regulations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Third-Party Services

We use the following third-party services that may collect or process your information:

• Google Analytics & Google Tag Manager — website analytics and event tracking.
• Jobber — our field service management and client portal platform. Service requests submitted through our site or Jobber client hub are subject to Jobber's privacy practices.
• Google Business Profile — business listing, reviews, and messaging.

These services have their own privacy policies and we encourage you to review them. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

5. Cookies

Our website uses cookies for analytics and to improve your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of our website may not function correctly.

We use Google Analytics, which places cookies to collect standard internet log information and visitor behaviour information in an anonymous form. No personally identifiable information is collected by Google Analytics cookies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact and service request information is retained for business records purposes. Analytics data is retained in accordance with Google Analytics' data retention settings.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection and use of your information (where consent is the legal basis)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@sturdybeesolutions.com.

9. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us and we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: